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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

People who used the service and a relative spoke well of care staff and expressed confidence in them. They were of the opinion that staff were competent and able to meet people's needs. Their views can be summarised by the following comment from a person who used the service, “This is a very nice place. I am happy with the staff.”

Staff we spoke with were knowledgeable regarding their roles and responsibilities and the needs of people who used the service. The home had a recruitment policy and procedure. The manager informed us that there was a stable workforce and low turnover of staff.

We examined a sample of three staff records. With one exception, they contained the required documentation such as evidence of criminal record checks, immigration status, training, experience, job description and references. One record did not contain two references. The manager explained that this staff member had worked in the home for a long time and was transferred from the previous provider. She stated that this staff member was competent and reliable.

Staff informed us that they were able to care effectively for people who used the service. One care staff stated that she cared for people who used the service as if they were members of her own family.