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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF | 75.63 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 2 July 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People's privacy, dignity and independence were respected. Their views and experiences

were taken into account in the way the service was provided and delivered in relation to

their care.

Reasons for our judgement

We spoke with five people who used the service and a relative. They indicated that people had been treated with respect and dignity. Their views can be summarised by the following comment made by a person who used the service, "they take good care of me," and "the staff are respectful and they talk nicely to me".

We observed that staff were friendly and attentive towards people. Staff we spoke with were aware that all people should be treated with respect regardless of the background. The home had a policy for ensuring that all people were treated with respect and dignity. The manager stated that arrangements had been put in place to support people with their religious and cultural observances.

No formal meetings had been organised for people who used the service or their representatives. The manager explained that the home adopted an informal approach and was constantly consulting and discussing matters with people who used the service and their representatives. A relative we spoke with indicated that staff communicated well with him. Staff we spoke with were aware of the likes and dislikes of people who used the service and people’s preferences were recorded in their care records.

The home had a brochure which provided general information regarding the home. It also included the complaints procedure and the home's statement of purpose.