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Inspection report

Date of Inspection: 2 July 2013
Date of Publication: 15 August 2013
Inspection Report published 15 August 2013 PDF


Inspection carried out on 2 July 2013

During a routine inspection

We spoke with five people who used the service and one relative. Their feedback indicated that people were satisfied with the care provided and they had been treated with respect and dignity. Their comments included the following, "they take good care of me," and "the staff are respectful and they talk nicely to me".

We observed that people were able to move freely in the home and they appeared well cared for. People who used the service and a relative stated that personal care needs had been attended to and they had access to healthcare services. Assessments, including risk assessments had been carried out. Care plans had been prepared and these were reviewed regularly. There were suitable arrangements for the administration of medication.

The premises were clean and people were satisfied with their accommodation. Essential maintenance had been carried out and there were regular Health & Safety checks. Fire safety arrangements were in place.

There were arrangements for quality assurance and audits. A recent satisfaction survey indicated that people who used the service and their representatives were satisfied with the services provided.