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Inspection report

Date of Inspection: 11 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The training provided to staff helps to meet the needs of people who use services. However the lack of recent refresher training for some staff in some areas may put people who use services at risk of receiving outdated care. An improvement action has been made in order to maintain compliance.

User experience

On this occasion we did not speak to people about this outcome area.

Other evidence

The manager said that food hygiene training takes place every three years. A recent internal refresher course has been undertaken. Staff had completed questionnaires for assessment of their competency. A sample of questions showed that staff had an understanding of the topic. We were told that the cook has completed a four day food hygiene course. This all means that the service promotes people's wellbeing as food is prepared safely.

The manager told us that she is not qualified to teach manual handling but a company was brought in to cover this topic along with infection control and safeguarding. We were provided with information in relation to the National Vocational Qualification (NVQ). This showed that six staff had completed NVQ in care at level 2 or above, and that some other staff were currently taking an NVQ course. This helps to ensure that staff have the knowledge and skills to meet people’s individual needs.

We were told that the management team are currently trying to assess staff abilities in relation to training needed. The training records we saw showed that some staff had not had refresher training in key areas for too long. For instance, four staff had not had documented training on awareness and prevention of abuse since 2006, and five staff had not had documented training on medication since 2007. This could put people who use services at risk of receiving outdated care.