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Inspection report

Date of Inspection: 11 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF

People should be cared for in a clean environment and protected from the risk of infection (outcome 8)

Not met this standard

We checked that people who use this service

  • Providers of services comply with the requirements of regulation 12, with regard to the Code of Practice for health and adult social care on the prevention and control of infections and related guidance.

How this check was done

Our judgement

The systems in the home are not fully effective to keep the home odour free and appropriately clean. This puts people who use the service at unnecessary risk of infection, and compromises their dignity.

User experience

One person that uses the service pointed to the carpet and said ''very clean'' to indicate that it had been hovered.

Other evidence

The bathrooms and toilets were clean and odour free from the start of the visit and there was soap in all bathrooms. There were signs in pertinent positions around the home advising people to wash their hands to help prevent infection.

There were boxes of disposable gloves available to staff in the laundry room. The manager explained that they are not kept in bathrooms as people who use services have been known to misuse them.

On entering the lounge there was an offensive odour which was also noticeable in the hallway at the start of our visit. This was discussed with the management team. The odour created an unpleasant environment for the people that use the service and their visitors.

All four dining room tables had a material underneath the table cloths. The material was badly stained which compromised infection control standards for people using the service. We spoke with the management team about this matter. They agreed to remove and replace the stained cloth.

The first seat on entering the lounge from the dining room shortly after we arrived had a cloth cover on the seat which had crumbs on it. The seat also had ingrained stains on its red coverings which were not easy to identify due to the dark colour of the material. This puts people at unnecessary risk of infection.

The fridge and fridge freezer temperatures were at an acceptable temperature to keep food safely. This protects the health and well being of people that use the service.

There was a recent guidance memorandum to staff about dining room infection control standards. It covered topics such as changing the table clothes in the dining room regularly and closing the doors to prevent the cats entering the room during meals. It had been signed by all but one of the staff. We observed that the table cloths had been changed before lunch was served. The lounge door was kept closed and the cats were discouraged from coming into the room.