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Inspection report

Date of Inspection: 11 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

Our judgement

People who use services were provided and supported with adequate food and drink by the service.

User experience

The provider gave us copies of the Quality Assurance Questionnaires they had recently received from people who use services and their representatives. The feedback was that they were either satisfied or very satisfied with the food provided.

We observed that one person who uses services had a beaker of pineapple juice and also some toast and a cup of tea for breakfast. The person said they liked the food and that ''you can ask for a cup of tea."

We observed and ate lunch with eight people who use services. The majority of the people had mince pasta and some vegetables which had been subtly added to the meal. People appeared to like the food. One person had an alternative meal of fish and mash potato which indicates that their choices were respected.

Staff encouraged people to eat their meal and were talking with them. A staff member was seen to warmly discourage one person from giving another their food which was appropriate. Therefore we concluded that staff are engaging with people during meal times.

Other evidence

We saw that there were scores on the kitchen door of a 4 star food hygiene rating certificate dated 1/10/10 from the local environmental health department.

We were told that four people had liquidized main courses and we were informed of the reason for this. We were also told about the types of food that that people could not eat and about a person that has a low fat diet which was noted in the care plan.

Staff said that a number of people need help eating at lunch time so they have their food early. This allows staff to assist other people with their meal to ensure that people are supported when required.