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Inspection report

Date of Inspection: 11 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF | 124.85 KB

Overview

Inspection carried out on 11 February 2011

During an inspection in response to concerns

We spoke with people who use services during our visit to the service. They were generally complimentary about the staff. Comments included, ‘’The staff are kind, not rude’’. People also spoke positively about the care provided. One person told us for instance, about the service, ''They could be family, nothing to complain of at all''.

We asked people who use the service about how easily they can get staff attention when they want it. One person told us, "I say 'Would you mind?’ and they answer me." Another person told us ‘’Staff do pop into my room, as much as they can.’’ Most people who use services that we spoke to, said that they can get staff attention when they want it. However one person told us that the on-call buzzer in their room was out of sight and that she did not know how to use it.

People who use the service generally told us that they liked the food provided. Staff provided positive support to people over lunch.

The provider gave us copies of the Quality Assurance Questionnaires they had recently received from five healthcare professionals, and six people who use services and their representatives. The vast majority of the information indicated that people were satisfied with the personal care and support offered. People who use services and their representatives were satisfied with the food provided and the standard of the premises.