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Shawe House Requires improvement

All reports

Inspection report

Date of Inspection: 12 January 2012
Date of Publication: 3 February 2012
Inspection Report published 3 February 2012 PDF

Overview

Inspection carried out on 12 January 2012

During a routine inspection

People who use the services at Shawe House all have a diagnosis of Dementia, which means people were not able to reliably give their verbal opinions on the service they received. Due to this our evidence was based on looking at people�s records, how people interacted with the staff, general observations throughout the visit and discussion with staff and visiting relatives.

We spoke to several visiting relatives to the home who were all positive about the care received by their relative. Some comments from relatives included:

�The privacy and dignity of �X� is protected 100%.�

�I am very happy with the care here, I wouldn�t have �X� anywhere else.�

�It feels like home from home here, everybody is very friendly.�

�Care needs are met to a very high standard, I am very happy with the care.�

�You couldn�t do better than Shawe House.�

�I am happy with everything here.�

�I have no concerns what so ever, I feel �x� is very safe here.�

�The staff are exceptionally kind.�

�The staff appear well trained and are all regular.�

�The manager is always available if we need her and she is very supportive.�