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Archived: Dorset Learning Disability Service - 3 Cranford Avenue Good

All reports

Inspection report

Date of Inspection: 5 December 2013
Date of Publication: 4 January 2014
Inspection Report published 04 January 2014 PDF | 88.57 KB

Overview

Inspection carried out on 5 December 2013

During a routine inspection

During our visit we were unable to speak directly with most people who lived in the home due to their complex needs. We spoke with one person who lived in the home.

The registered manager was on sickness leave at the time of our visit. A team leader, from one of the provider's other homes, was in attendance to assist with our inspection.

We spoke with the relatives of two people who lived in the home, via the telephone. People's relatives told us that they felt positive about the quality of care people received; and with their families relationships with the staff. We observed residents moving freely around the home and interacting with the staff in a relaxed way.

People and relatives told us that they were asked for their consent when making choices and decisions about their daily lives; and that people’s choices and decisions were respected by the staff. A person told us, “The staff are nice – Staff ask me what I would like.”

The service had procedures in place to ensure that people received their medicines as prescribed. Medicines were handled in a secure way.

We found that there were sufficient numbers of staff, with the right competencies. A support worker told us, "I’ve been here since the house opened – I can use some Makaton – I have NVQ 3."

The home was taking account of people’s comments or complaints. Relatives told us that they could be sure that their comments were listened to, and responded to appropriately.