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Banstead Road - Care Home Good

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Inspection report

Date of Inspection: 30 October 2013
Date of Publication: 30 November 2013
Inspection Report published 30 November 2013 PDF

Overview

Inspection carried out on 30 October 2013

During a routine inspection

We visited Learning Disability Care home to look at the care and welfare of people who used the service. We spoke with three people who used the service and four members of staff, including the registered manager.

All the people we spoke with said they liked living there. One person said �I think they do support me here. They are helping me to find more voluntary work.� Staff were seen to interact well with people. For example they always spoke to people when they came across them in the lounge, and asked if they wanted anything. People appeared relaxed and happy.

We saw that systems were in place to ensure staff worked with the consent of people. One person told us �They help me when I want help, and they always ask me first.�

People who used the service and relatives had been involved in the planning of care. We saw that risks had been identified to protect the welfare and safety of people.

We looked around the house and saw that it was clean and tidy. People who used the service told us how they helped with the cleaning, for example by doing their own laundry with staff support.

We saw that the manager carried out appropriate checks when they employed staff. This ensured staff were of good character and had the necessary skills and experience to do the job.

There was a system in place to record and respond to complaints. One person told us they had raised issues in the past and �The manager had put things right.�