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Banstead Road - Care Home Good

All reports

Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 16 January 2013
Inspection Report published 16 January 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with people who use the service and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

We asked the registered manager how they made sure there were enough staff available to meet people’s individual needs. We saw on the rota that there were two staff on the morning shift, two on the afternoon shift and one at night. The manager also had three days per fortnight for completing office based work. From looking at the care plans, speaking to people and observing, we saw that no one required assistance from staff with their mobility. This meant that two to one staffing were not required for anyone living at the service. The manager explained that the staff levels had been increased in October as a result of a new person joining the service. The need for extra staff had been identified and action was taken.

We saw that risk assessments had been completed around staffing levels, which considered such things as having a driver available on each shift, and that people’s personal choice for gender of staff were met. Staff shortage was also included in the emergency plan, so there were clear guidelines on how the service should respond to ensure people’s needs were still met. The manager had taken steps to ensure that there were enough staff available to meet people’s individual needs.

We looked at the training records for two staff. We could see that each staff member had up to date training for a number of subjects that would safeguard the health, welfare and safety of the people using the service. We saw that the provider monitored staff training and notified the registered manager when training was due for renewal. Examples of training that had been completed were moving and handling, health and safety, infection control, fire safety, safeguarding and medication. When we talked with staff we asked questions around safeguarding and health and safety to check their understanding. All were able to answer questions about what they needed to do to keep people safe in these areas. Staff were appropriately skilled and trained to provide support to the people living at the house.