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Banstead Road - Care Home Good

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Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 16 January 2013
Inspection Report published 16 January 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

The two people we could verbally communicate with told us they felt safe with staff and that they were supported. We observed the third person looking very relaxed and happy in the presence of staff.

All the staff we spoke to were able to tell us what abuse was, giving examples, and what their duty was if they suspected it was happening. They all told us that they would report to the manager. They also understood the whistle blowing policy and knew that they could contact someone higher in the organisation if they suspected the manager was involved. Clear information about abuse was displayed in the dining room. Easy read versions were also seen displayed. Staff were aware of the external agencies that they could notify, such as the Surrey Safeguarding Adults team, the care manager, or the police. Contact information for these agencies was available in the office, and on the dining room wall. Staff were able to identify the signs of abuse and what they needed to do if it was suspected.

We saw that risks around abuse had been considered in risk assessments. An example we saw involved people being protected from the risk of theft by the use of personal possession forms. These recorded what items people owned. Staff would then be able to identify if something had gone missing. We saw that the service had a system in place for responding to allegations of abuse. We also saw that advocacy services were involved if best interest decisions were needed where someone lacked capacity to understand a decision relating to their health needs. The manager had identified the risk if abuse and taken steps to stop it happening.