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Banstead Road - Care Home Good

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Inspection report

Date of Inspection: 4 December 2012
Date of Publication: 16 January 2013
Inspection Report published 16 January 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 December 2012, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who represent the interests of people who use services, talked with people who use the service and talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People told us that they were happy living at Learning Disability Care Home. We looked at the care files for two people who lived there. We saw that each person had an individual assessment completed. These included details on people’s support, welfare and lifestyle needs.

We saw that person centred plans were in place in the two files we checked. These detailed what support was needed and how it should be given. We saw that information from the initial assessments had been included in the care plans. This meant people’s choices; welfare and safety needs were clearly identified to staff.

We saw that information was recorded about how to support people. Completed forms were seen that identified an assessed need of a person, what mattered most to them, and how staff should support the person to achieve people’s goals. We saw daily notes were kept of the care and support being given to people. We saw that where risks had been identified there was a risk assessment in place to manage those risks. For example where a person had been identified in the initial assessment as having an issue with healthy eating habits, a risk assessment was in place, and the information was also included in the care plan. The person also told us about their issue, and that staff were supporting them. Staff had information which allowed them to provide appropriate care to people. We observed staff giving care as detailed in the care plans.

We noted that the care plan files contained information on peoples history, and what they as individuals wanted to achieve. The person centred plans were in an easy read format so people would be better able to understand what had been recorded about them. People’s welfare was also considered and information was given so that staff and individuals could ensure people were safe. An example was seen where a person was on medication that should not be mixed with alcohol. When we spoke to the person, they were aware that they should not have wine due to this. Risk assessments had also been completed for a number of hazards that could affect people and staff. People’s welfare and safety had been assessed and plans put into place to protect them. The staff we spoke to had a good knowledge of people’s histories and needs. People’s individual needs and choices had been respected. For example one person was supported by staff of the same sex for personal care. We checked the rota and saw that same sex staff were available when needed. This showed that staff had read the care plans and people’s care and support was delivered to meet individual needs.

We saw that emergency procedures were in place. These explained how the service would respond in the event of a number of different situations in which the whole of or part of the house may be affected. This meant that in the event of one of these situations arising, people’s care and welfare needs would still be met.