Archived: Isle of Wight Care at Home Service

Carita House, Westminster Lane, Newport, Isle of Wight, PO30 5BH

Provided and run by:
Leonard Cheshire Disability

Important: This service is now registered at a different address - see new profile

All Inspections

11 May 2012

During a routine inspection

Following the visit to the agency office we telephoned five people or relatives of people who use the agency. We also telephoned five staff and three health and social care professionals.

People said that their privacy and dignity was respected by staff and that staff generally knew how to care for them. They also said that they usually had the same care staff member or team of care staff. They told us that staff knew how to care for them.

People said that if they had any problems they would raise these with the manager or staff. People said that when they had raised concerns in the past these had been sorted out to their satisfaction.