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Chipstead Lake - Care Home Physical Disabilities Good

All reports

Inspection report

Date of Inspection: 17 December 2012
Date of Publication: 4 January 2013
Inspection Report published 4 January 2013 PDF | 83.28 KB


Inspection carried out on 17 December 2012

During a routine inspection

People told us, or indicated that they liked living in the home. Comments included �I love it here, I feel like one of the family here� and �I am happy here, I get to choose what I want to do�. They told us that they were happy with the care and support that was provided by the service. People spoke highly of the staff and described them as �Very Nice� and �Respectful�.

We found that relatives and people who used the service had been kept involved in their care. People we spoke with told us that they were involved in decisions about their care and with the running of the service.

People we spoke with said there was plenty to do both inside and outside the home. Some people we spoke with told us that they attended the nearby Activity Centre where they took part in various activities such as exercise and computer classes. One person told us that they had recently been supported to attend a sailing holiday, which they had really enjoyed.

Some of the people in the home had complex needs which meant that they were not able to tell us their experiences of using the service; we therefore used our observations to help inform some of our judgements. We saw that people were being supported around the home by staff in a kind and sensitive manner, in a way that promoted individual independence.