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Kingsway Clayton House Residential Care Home Good

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Inspection report

Date of Inspection: 5 February 2014
Date of Publication: 15 February 2014
Inspection Report published 15 February 2014 PDF


Inspection carried out on 5 February 2014

During a routine inspection

Prior to our inspection we reviewed all the information we had received from the provider. We spoke with several people who used the service to establish their views on the quality of service provision. We also spoke with the assistant manager and three carers. We also looked at some of the records held in the service including the support files. We observed the support people who used the service received from staff.

We found the people were provided with a choice of suitable and nutritious food and drink in sufficient quantities to meet their individual needs and preferences. Comments included, �The food is very nice,� and, �I like the food especially the Sunday roasts.�

People told us they thought the support staff had the right skills and knowledge to provide care in a safe and competent manner. One person told us, �I feel safe here the staff are very nice to me.�

We found that people were provided with the opportunity to comment on the quality of service provision and make suggestions for improvements. People also told us they felt confident that any concerns or complaints would be addressed by the management team to their satisfaction.