12 August 2013
During a routine inspection
People's care was planned and delivered in accordance with their needs. People had individual care plans which were supported by a series of risk assessments and daily care records. This meant people's care could be readily monitored and evaluated.
People were provided with a comfortable and safe environment. All people were happy with their bedrooms which they could personalise with their own belongings.
Staff were provided with appropriate training opportunities and received regular supervision. All staff spoken with told us they were well supported in their role and enjoyed their work.
We found there were appropriate systems in place to monitor the quality and effectiveness of the service. People told us they could express their views about their experiences in the home and they were confident the manager and staff would listen and act appropriately.