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Archived: Brookdell House

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Inspection report

Date of Inspection: 12 August 2013
Date of Publication: 6 September 2013
Inspection Report published 06 September 2013 PDF | 74.96 KB

Overview

Inspection carried out on 12 August 2013

During a routine inspection

People were very satisfied with the service provided, one person told us, “I am very happy here, the staff are very kind” and another person commented, “It is a very homely and friendly home”. People told us their rights to privacy, dignity and independence were upheld and respected.

People’s care was planned and delivered in accordance with their needs. People had individual care plans which were supported by a series of risk assessments and daily care records. This meant people’s care could be readily monitored and evaluated.

People were provided with a comfortable and safe environment. All people were happy with their bedrooms which they could personalise with their own belongings.

Staff were provided with appropriate training opportunities and received regular supervision. All staff spoken with told us they were well supported in their role and enjoyed their work.

We found there were appropriate systems in place to monitor the quality and effectiveness of the service. People told us they could express their views about their experiences in the home and they were confident the manager and staff would listen and act appropriately.