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Betsy Clara Nursing Home Good

All reports

Inspection report

Date of Inspection: 14 May 2012
Date of Publication: 12 June 2012
Inspection Report published 12 June 2012 PDF | 47.12 KB

Overview

Inspection carried out on 14 May 2012

During an inspection to make sure that the improvements required had been made

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not always able to tell us their experiences. We observed how people interacted with staff and the management of the service. We saw they felt free to express their opinions and were listened to. We saw that people were comfortable in the environment and were usually able to find their way around.

People told us they were looked after well. They said. “They look after me very well, everything is done for you. There’s nothing to worry about here.” “I always have a good breakfast.” “There’s plenty to eat, too much sometimes.”