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Betsy Clara Nursing Home Good

All reports

Inspection report

Date of Inspection: 6 June 2013
Date of Publication: 3 July 2013
Inspection Report published 03 July 2013 PDF | 93.51 KB


Inspection carried out on 6 June 2013

During a routine inspection

The inspection was carried out by one Inspector over seven hours. During this time we met and chatted with people living in the home, and observed how staff interacted with them. We viewed a variety of documentation including care plans, medication charts, staff training records and some auditing processes. We talked with four relatives and friends, and 12 staff, as well as the manager and deputy manager.

We saw that people were generally relaxed with staff and seemed content. Some were smiling or talking, or playing with different items. People’s comments included “I am happy here”; “I like the activities but I don’t know what is happening this afternoon”; and “The staff are kind and friendly.”

We saw that care planning documentation was up to date and was appropriately completed to show people’s different needs and assessed risks.

We found that medication management was satisfactorily maintained.

We talked with staff about their training and support, and viewed training and supervision records. Staff worked well together and most said that they felt well supported by the management.

We saw that staff were aware of people’s different moods, and were able to assess if they were upset or anxious. Relatives told us that they could ask the staff or the manager about any concerns at any time, and were confident that their concerns would be addressed.