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The Georgians (Boston) Limited - 50 Wide Bargate Boston Good

All reports

Inspection report

Date of Inspection: 3 February 2012
Date of Publication: 8 March 2012
Inspection Report published 8 March 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Not met this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The monitoring of quality in the service was not robust enough to ensure that risks to people’s health, welfare and safety were identified and reduced.

User experience

The people we spoke with said they were happy with their rooms and the general facilities the home provided. During our tour of the home we saw it was clean and tidy with no unpleasant odours.

No-one raised any concerns or complaints during our visit but they said they would feel comfortable speaking to the manager or staff if anything arose. One person commented “I can’t fault the home at all, I like everything.” Another person told us “I’m fairly well looked after one way or another.”

When we asked people if they had been asked for their opinions of the home, one person told us “I’ve been asked a time or two” but could not remember when.

Another person we spoke with who had been in the home for three months said they hadn’t been asked of they liked it yet and then added “I wouldn’t want to change anything anyway.”

We were told the home held resident’s council meetings and we saw the minutes for the previous one held in January 2012. There were no concerns raised at the meeting.

Two staff members we spoke with informed us that staff meetings were held as and when they were necessary, the last one had been held at the beginning of February 2012. Minutes of the meeting were available for us to see and we saw there were no concerns or issues raised. The matron/manager told us that she intended to hold these every three months. We were also told by a member of staff that the matron/manager listened to them if they had worries or concerns.

Other evidence

We saw copies of a questionnaire that had been distributed to the people in the home but there was no date on the documents and no report available about the results.

There was evidence of audits undertaken for care-plans, infection prevention and control, housekeeping and the kitchen, all dating back to August 2011. There had been no audits since.

We also saw copies of recent reports from the environmental health department and a local chemist relating to the storage and administration of drugs; no major issues had been raised.

The matron/manager told us she was aware that a more complex and regular system of auditing was needed in the home and was in the process of introducing this.