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The Georgians (Boston) Limited - 50 Wide Bargate Boston Good

All reports

Inspection report

Date of Inspection: 3 February 2012
Date of Publication: 8 March 2012
Inspection Report published 8 March 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Staff benefited from a manager who supported them and they had attended training sessions in order to promote people's health and welfare. However, thay had not received regular and documented supervision.

User experience

Observations we made during our visit showed there were enough staff on duty to meet the needs of the people living at the home at that time.

All the people we spoke with told us they felt the staff knew their needs and how to care for them.

One person told us that “the staff are very nice and they’re gentle too.” Another said that “I feel the staff have the support they need to do the job properly.”

The staff we spoke with during our visit told us about the training they had received and felt that it helped them to provide good care for the people living in the home.

Staff said they felt supported by the new matron/manager and that they could go and discuss any issues they had and they would be resolved.

Other evidence

When we looked at training files for staff we found that almost all the courses in the previous twelve months had been given by “in-house” trainers. In-house training means the training sessions had been given by members of staff who worked in the home. Training sessions had included those for infection control, health and safety, emergency first aid and dementia.

The matron/manager informed us most of the in-house trainers had all left and they did not know who was going to do the training in the future, especially for dementia, Mental Capacity Act and Deprivation of Liberty safeguarding. She also said she thought it would be better if more of the training sessions were undertaken by external training providers and was going to look into this.

We saw records for “supervision” sessions that staff had received. Supervision sessions are where the staff talk with their manager on a regular basis about the work they do, any problems they have and the sort of training they need to make sure that people are well cared for. However, the records we saw were for practical supervision sessions, for example watching a member of staff do a specific task and commenting on how well they did it.

When we spoke with the matron/manager she told us she knew that documented supervision sessions had not been occurring and she was going to commence them as soon as she could

Staff told us they had received appraisals and we saw evidence that these had occurred annually in the past for the majority of staff.