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Inspection report

Date of Inspection: 14 October 2011
Date of Publication: 14 November 2011
Inspection Report published 14 November 2011 PDF | 87.24 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Not met this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 14/10/2011, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

We found that the registered provider was not making sure that a person who used the service was receiving important healthcare checks thus placing the person at potential risk of harm.

User experience

On this occasion we did not speak to people about this outcome area.

Other evidence

We reviewed records of healthcare visits to see if people’s medicines were reviewed regularly and we saw that this was being done. Whilst reviewing these records, we saw that one person had missed an important healthcare check, which should be carried out every three years. The manager told us that this person had not had this check since 2003.