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Here2Care (Dartford) Requires improvement

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Inspection report

Date of Inspection: 25 September 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 77.07 KB


Inspection carried out on 25 September 2013

During a routine inspection

We looked at ten care plans and found that these contained information staff would need to know to be able to support a person�s needs.

We found that people�s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People told us, �My carer is excellent, they listen to me�, the support and care I receive means I can stay in my own home� and �my care workers have a good understanding of my disability, I have always felt valued & safe�.

We saw that care plans were person centred and detailed support needs. We spoke to eight members of staff who confirmed that there was a care plan for each person they visited. These staff also confirmed that a brief overview of the support required was given on each person�s rota.

Other people who used the service told us �I am a very nervous person due to having had several falls in the past and I can only walk with a frame but the carers are understanding and helpful, patient in giving me time to move around.� Others said �Here2Care were very good in the hot weather, with regular phone calls to ensure my mum was drinking and was well� and �The care workers treat my wife with respect and always make her laugh and talk to her as soon as they walk in, the care agency staff are always so polite if they phone me, or if they visit."

We found that there were effective recruitment and selection processes in place. The provider kept satisfactory documentation for all staff to evidence relevant qualifications and a full employment history with satisfactory written explanation of any gaps in employment.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We found that the provider had an effective system to regularly assess and monitor the quality of service that people receive.