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Here2Care (Dartford) Requires improvement

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Inspection report

Date of Inspection: 11 October 2012
Date of Publication: 16 November 2012
Inspection Report published 16 November 2012 PDF | 84.06 KB

Overview

Inspection carried out on 11 October 2012

During a routine inspection

At the time of our inspection the service was providing care and support to approximately 280 people. We arranged to speak with people who used the service and their relatives over the telephone. They told us that they were happy with the care and support that was provided by the service. Comments included �The care is fantastic� and �I don�t know what I would do without the service, they have made a real difference and help stop my family worrying.� People told us that they were visited by regular care staff who understood their needs. They told us that staff were �Superb� �Caring� and �Wonderful�. The people we spoke with told us staff were mostly on time and always stayed for the agreed amount of time. Some people we spoke with told us that they did not always have regular care staff at the weekend and that they would prefer the allocation of staff at the weekend to be more consistent. We saw that the service was working to try and resolve this. We found that relatives and people who used the service had been kept involved in their care. One relative told us �They undertook a full assessment at the beginning to understand what we needed. They have worked with us to make sure we are happy.�