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Generations Care Agency Limited Good

All reports

Inspection report

Date of Inspection: 6 February 2014
Date of Publication: 19 March 2014
Inspection Report published 19 March 2014 PDF

Overview

Inspection carried out on 6 February 2014

During a routine inspection

People had care records and understood the care and treatment choices available to them. The information about how people needed to be supported was not always included in the care records to ensure they received safe and consistent care.

People we spoke with told us they were cared for by the staff team who generally knew what to do to assist them. One person told us, �The staff have been great. I don�t want anything to change.� Another person told us, �It would be better if all the staff knew how to support me. Sometimes I have different staff who don�t know me as well.�

The staff received training that was appropriate for their individual needs and provided them with the information they needed to care for the people living in their own home.

We looked at safeguarding procedures; this is how the service ensured people were protected from harm. We saw suitable systems were not in place to support and protect vulnerable adults and protect them.

There were quality monitoring systems in place and people were able to share their views and opinions about the service. People�s views were not used to develop the service and maintain quality.