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All reports

Inspection report

Date of Inspection: 7 February 2013
Date of Publication: 9 April 2013
Inspection Report published 9 April 2013 PDF


Inspection carried out on 7 February 2013

During a routine inspection

We spoke to people who used the service and their relatives who told us they were very happy with the service. Two relatives told us the same carers attended and that there was good continuity of care. One relative said this was important to them. One person who used the service said staff were always very pleasant and that she was well looked after. The same person told us they had participated in two trips arranged by the agency and had enjoyed them. Another relative told us that staff were usually on time and could only remember one occasion when they had been very late. Another relative told us she rang the office or the out of hours number if staff were late but said this happened only occasionally. Relatives we spoke to said people were treated with dignity and respect.