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Priscilla Wakefield House Good

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Inspection report

Date of Inspection: 4, 8 April 2013
Date of Publication: 10 May 2013
Inspection Report published 10 May 2013 PDF

Overview

Inspection carried out on 4, 8 April 2013

During an inspection in response to concerns

We visited Priscilla Wakefield House over two days and met with people during the day and night shifts. We spent time on all the units. There were about 100 people living in the home at the time of our inspection. We spoke with twelve people who used the service, three relatives or friends of people who used the service, and sixteen members of staff. Some people were not able to tell us what they thought of the home and we used a number of methods to help us to understand their experiences including structured observation.

People were generally positive about the care which they received. One person told us "They look after us well" and another person told us, about the care staff, "They communicate with us". We observed some positive interaction between care workers and people who used the service. We looked at sixteen personal files on different units and there was evidence that care plans were written with the involvement of people who used the service.

Family members and friends we spoke with were positive about the experiences of the people they visit at the home. One family member told us "they involve me in everything".

Some staff told us there were not always enough staff particularly during the night. We looked at the staff rotas which indicated that there was not always sufficient cover for unplanned staff absences.

We found that some of the records were not stored securely.