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Springfield Court Nursing Home Outstanding

We have edited an inspection report for Springfield Court Nursing Home in order to remove some text which should not have been included in this report. This has not affected the rating given to this service.
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Inspection report

Date of Inspection: 16 September 2014
Date of Publication: 11 October 2014
Inspection Report published 11 October 2014 PDF


Inspection carried out on 16 September 2014

During a routine inspection

During the course of this inspection we gathered evidence against the outcomes we inspected, to help answer our five key questions; Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with those who used the service, their relatives, support staff, the manager and providers and from looking at records. We received consistently positive comments from those who lived at Springfield Court and their relatives.

If you want to see the evidence supporting our summary please read our full report.

Is the service safe?

People we spoke with told us they felt safe whilst care and support was being provided and their dignity was always respected. We observed staff transferring people, using moving and handling equipment in a safe and competent manner. Systems were in place to help managers and staff to learn from situations, such as complaints or incidents. This helped the service to continually improve.

The home had proper policies and procedures in relation to the Mental Capacity Act and Deprivation of Liberty Safeguards. Applications were made, as was needed. This helped to ensure people were not being unnecessarily deprived of their liberty. Those who lived at the home, or their relatives were involved in making decisions about the care and support provided.

At the time of our visit to this location, we toured the premises and found the environment to be fit for purpose. It was safe, clean, hygienic and pleasant smelling throughout. Equipment was well maintained and serviced regularly. Therefore, people were not put at unnecessary risk.

Is the service effective?

There was an advocacy service available. This meant that people could access additional support, if they needed it. The health, personal and social care needs of those who used the service had been assessed before a placement was arranged. This helped to make sure the staff team were confident they could provide the care and support needed by each individual. A range of external professionals were involved regularly, to ensure people's health care needs were being appropriately addressed.

Systems were in place to ensure the service was effectively assessed, so that the quality of service provided was consistently monitored. People's needs were taken into account enabling them to move around the home freely and safely. The premises had been sensitively adapted to meet the needs of this client group, so that people were protected from harm. Visitors confirmed they were able to see people in private and visiting times were flexible.

Is the service caring?

We asked those who lived at the home and their relatives about the staff team. Feedback from them was very positive. They said staff were kind and caring towards them and helped them to meet their needs. When speaking with staff it was clear they genuinely cared for those they supported and were observed speaking with people in a respectful and friendly manner.

People's preferences, interests and hobbies had been recorded and care and support had been provided in accordance with people's wishes. Complaints were managed in a sensitive way and those we spoke with told us that any issues raised with the manager were sorted out very quickly.

Is the service responsive?

People regularly completed a range of activities in and outside the service. Staff were seen to be responding to people well by anticipating their needs appropriately. The service worked well with other agencies and services to make sure people received care and support in a consistent way. Evidence was available to show the home responded well to any suggestions for improvement and appropriate action was taken to rectify any shortfalls identified.

Is the service well-led?

The service had a quality assurance system in place and records showed that identified problems and opportunities to change things for the better were addressed promptly. As a result, the quality of service provided was continuously monitored.

Staff spoken with had a good understanding of their roles. They were confident in reporting any concerns and they felt well supported by the managers of the service. People who lived at Springfield Court and their relatives completed annual satisfaction surveys. This allowed people the opportunity to periodically comment about the service provided. Responses seen were very positive.