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Archived: Marsh House

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Inspection report

Date of Inspection: 2 August 2012
Date of Publication: 12 September 2012
Inspection Report - DN published 12 September 2012 PDF | 49.99 KB

Food and drink should meet people's individual dietary needs (outcome 5)

Meeting this standard

We checked that people who use this service

  • Are supported to have adequate nutrition and hydration.

How this check was done

We reviewed all the information we hold about this provider, carried out a visit on 02/08/2012, observed how people were being cared for, looked at records of people who use services, talked to staff and talked to people who use services.

Our judgement

The provider was meeting this standard.

People were protected from the risks of inadequate nutrition and dehydration.

User experience

People who lived at the home, and the relatives we spoke with were happy with the food which was served. They were satisfied with the support provided during meal times, and the presentation and amount of the food served.

There were three lounge/dining rooms in Marsh House and meals were served in all three.

Comments about the food included,

"I always enjoy my meals but love my dessert".

"There is always plenty to eat and my meal is always hot which I like".

"I don't like big meals so the staff give me just enough for me to enjoy".

Other evidence

Are people given a suitable choice of food and drink to meet their nutritional needs?

People were provided with a suitable choice of nutritious food and drink.

We saw that there was a four weekly menu cycle which provided a good range of

different foods. The menus were discussed with people during residents' meetings, and

new dishes were being incorporated into the menus at people's request. We spoke with the cook on duty during our visit and she told us she goes to speak with those living in the home every day after their meal to make sure they enjoyed what that had eaten.

People told us that they had a choice at each meal time. This included the main meals

and desserts. We observed that the food at lunch time was well cooked and was served hot. People had different size meals and they said that this was according to their preferences. People could have a cooked breakfast if they wanted it.

There was clear information in care plans about people's dietary needs. This included details of diabetic requirements and those who needed softer diets. The care plans also documented that if people were at risk from poor nutrition or hydration other professionals such as a dietician, speech and language therapist and specialist nurses were involved in the person’s care.

Are people's religious or cultural backgrounds respected?

The cooks were aware that people had different dietary needs, and they were informed about people's likes and dislikes, any allergies and people's preferences. They also knew which people needed softer diets or increased calorie meals.

Food and fluid charts had been introduced and completed in respect of peopr who may be at risk of becoming malnourished.

The home did not currently have any people living there who had any special cultural or

religious food choices. When we discussed this the cook said that the catering staff would be happy to provide specific foods in order to meet any specific needs.