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Archived: Marsh House

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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 17 July 2013
Inspection Report published 17 July 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We carried out a visit on 13 June 2013, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

The manager explained that staff retention was good at the home and there was a low staff turnover with many of the staff having worked there for many years. This helped to ensure that people who used the service experienced continuity of care. There was a detailed staff induction in place that helped to ensure that new staff had the skills and basic training to offer the necessary care and support to people.

Staff then received appropriate professional development. There was a staff training and development programme in place to ensure that staff had the skills and knowledge to meet the varying needs of the people in their care. The manager confirmed that staff training in a number of subjects was available and she ensured all staff were available to complete the courses. The mandatory training programme in place at the home ensured that staff were given a wide breadth of knowledge in order to be able to deliver care and support to people effectively and safely.

Staff were able, from time to time, to obtain further relevant qualifications. This included National Vocational Qualifications (NVQ) in care to levels two and three. Staff had also been trained to meet the needs of people with dementia and other related mental health needs. Person centred care planning was also on the training programme to help ensure that staff continued to deliver care and support which is centred on people as individuals.

Staff also received regular supervision and appraisals. One person said, "We all get regular supervision where we can bring up anything we want to talk about or discuss our training needs”.