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Archived: Marsh House

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Inspection report

Date of Inspection: 13 June 2013
Date of Publication: 17 July 2013
Inspection Report published 17 July 2013 PDF | 84.14 KB

Overview

Inspection carried out on 13 June 2013

During a routine inspection

People told us that Marsh House was a very nice place in which to live.

“We get very well looked after here and we don’t want for anything”.

“I don’t sleep very well and the night girls always bring me a cup of tea…..very welcome indeed”.

“I have a very nice room and I don’t mind if you want to look in”.

Medication and health care were well managed and people got the right levels of support to keep well and comfortable.

Staffing levels were good and met the needs of the people living in the home. The staff team were skilled, knowledgeable and well supported.

Records were well kept and stored securely.

The service had received no formal complaints but people in the home and their families were empowered to speak up and ask for what they wanted and needed.

Staff were also encouraged to make their views known and suggestions about the running of the home.