Archived: Lapstone House

People told us the food on offer to them was "good" and that "I have no complaints about it". We were told there was always a choice of meals. We could see that people living there felt comfortable with the staff helping them. There was a lot of good natured chatting and banter going on in the home between staff and the people who lived there.

We found that there were appropriate arrangements in place to manage and administer medicines safely. We saw that people's needs were being assessed and planned for and people and/or their relatives were included in planning their care to help make sure their needs were met as they needed and wanted. We could see from records and what people said that the manager worked in co-operation with others agencies and health care professionals. This helped make sure people received coordinated care if they needed other services. We saw that the records maintained by the service were of a good standard and well organised

Some minor aspects of maintenance and decoration in the home needed attention but the home was clean, warm and comfortable. The home had a range of suitable and well maintained equipment for people to use.

People we spoke with told us that they had not felt the need to complain about care and they expressed confidence in the staff and the manager to deal with anything that worried them. One person told us, "I know they would help me sort out any worries". People living there made positive comments about the staff who supported them and one person told us "I have never heard anyone grumble about the staff." A group of people we spent some time with in the lounge made positive comments including,"Its good here" and "They (staff) are all helpful and have a chat and a joke with us, there are no long faces."

People we talked with confirmed that they got up and had their meals when and where it suited them and also went to bed when they wanted and went out when they wanted to with family or friends and on trips. People we talked with commented on how they felt staff knew them well and always had time for them.