Archived: Riverside House

'The staff are absolutely wonderful and are looking after me really well'.

'I am only here to get back on my feet before I go home and they are really helping me to do more for myself'.

We found that the home was clean, tidy and well maintained. Domestic staff ensured the building was odour free.

Staff were pleasant and polite and we saw that people who used the service were treated with respect and dignity.

We found that people's care and support needs had been assessed and kept under regular review to help ensure people received the care they needed.

We saw that people had access to health and social care professionals. The people we spoke with told us they received the help they needed when they needed it and the staff encouraged them to remain as independent as possible.

Medicines received into the home were managed well and safely. All staff who administered medicines had been appropriately trained.

We found that all the records pertaining to the operation of the service were in place and up to date with current legislation.

They said,

"I really like it here. I can sit in my room if I wish and watch my own television".

"These lassies do a really good job and go the extra mile".

"We get really good meals and they are always nice and hot".

We saw that staff treated people in an appropriate way and spoke to them politely and in a gentle manner.

We looked at the amount of staff that were on duty on the day of our visit and judged that there were sufficient to ensure people were cared for and their assessed needs met.

We discussed the way in which the quality of care was monitored and found that internal audits on medication, risk assessments, staffing and health and safety were in place and up to date.

We could see from the information gathered and our observations on the day that people were cared for and supported appropriately.