Archived: Cavendish House

' Is the service caring?

' Is the service responsive?

' Is the service safe?

' Is the service effective?

' Is the service well led?

This is a summary of what we found:

Is the service safe?

People were supported by staff who were aware of what constituted abuse and how to report it. The provider had systems in place to ensure that all concerns were reported to the appropriate organisations in a timely manner.

Is the service effective?

People were supported by well trained staff who were, in turn, supported by their manager to deliver safe and effective care. Adult learning was being undertaken and training was being provided. All staff received regular supervision and appraisal.

Is the service caring?

We found that people's needs were thoroughly assessed and any risks identified were well managed. People were supported to be independent and their right to make their own choices was respected.

Is the service responsive?

Records confirmed that people's preferences and diverse needs had been recorded and care and support had been provided in accordance with people's wishes. People had access to activities that were important to them and had been supported to maintain relationships with their friends and relatives.

Is the service well-led?

The manager had a good understanding of the ethos of the service and effective quality assurance processes were in place. The manager provided clear leadership and was aware of where improvements were required.

A relative of a person who stays at the service said, 'Cavendish House provides consistent quality care and support giving the family confidence to relax and enjoy their break.' A few relatives had raised concerns about the booking system saying, 'I would like to go back to booking direct with Cavendish House and to be sent confirmation in writing.' The organisation responded and now families can now book directly through Cavendish House.

We saw that the staff in the home treated people with respect. They supported people to be involved in making decisions about their daily lives and in being able to consent to the support they received. We saw that people were relaxed in themselves and interactions with the staff were friendly.

Health and social care professionals reported, 'Good communication between members of multidisciplinary team', 'Provides emergency accommodation to people in crisis' and 'Provides a service that covers a wide range of disabilities."

We found that procedures were in place to protect people from the risk of harm. Medication was managed safely and robust systems were used to ensure people received medication as prescribed by their doctor.