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Inspection report

Date of Inspection: 3 April 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF

Overview

Inspection carried out on 3 April 2013

During a routine inspection

People told us that staff discussed their care and treatment with them and that they were involved in the reviews of their care. One visitor said �My parent has a care plan and it has been discussed with both of us�.

We found people were being looked after by friendly, supportive staff within a warm and homely environment. Care was risk assessed and records were up to date. Relatives told us that communication between the staff and people was �Brilliant�.

People who used the service were supported to take part in a range of activities both within the service and out in the community. We spoke with people who were taking part in activities and they told us �There are plenty of things for us to do here�, �We are spoilt for choice� and �The staff always have time to chat with you�.

Infection control systems within the service were looked at. These were monitored regularly by the provider. People told us �The home is immaculate, our bedrooms are cleaned daily and the staff keep everything spotless.�

We saw the service had an effective recruitment policy and procedure, which ensured staff working in the home had the right skills and qualifications to meet people�s needs.

The provider had an effective quality assurance system in place and people�s views and opinions of the service were listened to and acted on where necessary. One relative said �The home is like a five star hotel, I cannot fault it�.