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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 October 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

At our last inspection on the 12 June 2013 we were concerned that staff had not received appropriate training which reflected their job role and the needs of a people who used the service. At this inspection staff told us that their training had increased.

Staff we spoke with felt they were provided with training that enabled them to do their job safely and efficiently. Comments from staff included, “There is a lot more training than before” and “The training is a lot better”.

The staff training records showed that most of the staff had received training relevant to their roles. This included moving and handling, safeguarding vulnerable adults, fire safety, pressure sores, diabetes, first aid, food safety and nutrition. This meant that staff were supported to deliver care and treatment safely and to an appropriate standard.

People we spoke with told us that the staff were good and “Knew what they were doing”.