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Inspection report

Date of Inspection: 15 October 2013
Date of Publication: 11 January 2014
Inspection Report published 11 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 October 2013, observed how people were being cared for and talked with people who use the service. We talked with staff and reviewed information given to us by the provider.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

During our visit we observed the activity in the lounge and dining room which included some of the breakfast routine. We saw that people who lived at the home received care and support in a calm and relaxed manner. We observed that staff spent time with and interacted with people in a positive manner.

We looked at the care plans for five of the people who used the service. They were clearly written and person centred. They contained a personal and social history for each person. We saw that the care plans were based on need assessments. People’s care and support needs were documented and the care plans gave guidelines to the staff who delivered the care. We saw that the service had obtained detail of the care needed, together with instructions for staff on how the care should be provided. These records were up to date and were reviewed regularly. This meant that people’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. Records showed that people were supported by a range of health care professionals including GP’s, dentists, opticians, district nurses and chiropodists. Daily notes were recorded about the people who used the service. The records seen gave a clear picture of the care people had received and showed that people’s care was delivered in line with their care plans. For example one persons care plan stated that went to bed at 9.30, this was confirmed by the persons daily notes.

Risk assessments were included in the care plans. Risk assessments included: risk of skin breakdown, nutrition screening, mobility assessments and risk of falls. Any risks identified during the assessment had been addressed and detailed in the care plan. For example risk assessments were in place to identify the potential risks of people who had diabetes. This gave guidance for staff to follow in order to manage people’s diabetic needs. This demonstrated that care and treatment was planned and delivered in a way that ensured people’s safety and welfare.

Staff we spoke with were aware of the individual needs of each person whoused the service. Staff were able to describe people’s care, likes and dislikes and how individuals liked things done. People who used the service told us they liked the staff. Comments included “They are lovely” and “She’s kind”.