You are here

All reports

Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF | 82.71 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We reviewed all the information we have gathered about Tripletrees, looked at the personal care or treatment records of people who use the service, carried out a visit on 29 January 2013 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs. During our visit we observed the routine in the home. We observed call bells were being answered promptly. We saw that people who lived at the home received care and support in a calm and relaxed manner. We observed that staff were able to spend time with and interacted with people in a positive manner.

We saw and staff confirmed that there were sufficient staff in place to be able to give the care and support that people needed, to a good standard. All staff we spoke to had relevant experience and demonstrated confidence in their role. There was a good awareness of the needs of the people who lived there. Comments from the people who used the service included "They know me well, we all get on".

We looked at staffing rotas which evidenced that there was an appropriate level of core staffing in place. This was sufficient to meet the needs of the 22 people who lived at the home. The day shifts were covered by four or five members of care staff, with two at night. We were told that staff team were able to cover any staff holidays. We saw there were ancillary staff employed to undertake housekeeping and catering tasks. This enabled the care staff to concentrate on providing care and support to the people living at the home. Comments from the people who used the service included "They do a good job", "They do a good job" and "Nothing is too much trouble".