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Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF

People should be given the medicines they need when they need them, and in a safe way (outcome 9)

Meeting this standard

We checked that people who use this service

  • Will have their medicines at the times they need them, and in a safe way.
  • Wherever possible will have information about the medicine being prescribed made available to them or others acting on their behalf.

How this check was done

We reviewed all the information we have gathered about Tripletrees, looked at the personal care or treatment records of people who use the service, carried out a visit on 29 January 2013 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

Reasons for our judgement

Medicines were handled appropriately. We saw that there was a lockable cupboard in the home to store medicines securely. This meant that medicines were kept safely at the home.

The home’s written medication policy was dated 2002 and had not been reviewed. The written policy did not reflect the practice in the home, specifically the system for ordering repeat prescriptions. We spoke to the staff with responsibility for this task who was very clear regarding the changes to the ordering process. Medicines were ordered in a timely manner for continuity of treatment. All records of orders and receipts of medicines were available, samples of which were seen. This meant that it would be possible to audit all medicines which came into, were stored at or left the home.

We found that that the home kept records about the medicines they administered. The records showed that medicines were given as prescribed and people had received the medicines that their doctor intended.

We saw the training records of some of the staff responsible for the administration of medication. Staff spoken with said that they had received training in the administration of medication, but had not had their practice observed. Observation of practice would ensure that staff put into practice the training they had received. During our visit the service contacted their pharmacist and arranged for them to visit the home to observe their administration practices.