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Inspection report

Date of Inspection: 29 January 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We reviewed all the information we have gathered about Tripletrees, looked at the personal care or treatment records of people who use the service, carried out a visit on 29 January 2013 and observed how people were being cared for. We checked how people were cared for at each stage of their treatment and care, talked with people who use the service, talked with carers and / or family members and talked with staff.

Our judgement

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. During our visit we saw the staff took their lead from the people at the home, making it possible for them to make choices. One of the people who used the service was overheard to call out to a member of staff and ask for a cup of tea. The staff member promptly acknowledged the request and offered a cup of tea to all of the people in the room. We were told that people were able to express their views and make suggestions by talking to the staff. People all felt the service was open to any suggestions and that the staff were very good.

All interactions we saw between the staff and the people who lived at the home were respectful. Support was offered and provided in a way that ensured that people's rights to privacy and dignity were respected. People were spoken with in a sensitive, respectful and professional manner. We saw that personal care was carried out behind closed doors and staff always knocked and awaited permission before entering people's private rooms.

Care plans had been developed for each of the people who lived at the home. During our visit we looked at the care plans for five people who used the service. Their level of involvement in the care plan was not routinely documented, although staff told us that the care plans had been discussed the people who used the service.

The care plans provided information to staff on how people preferred things to be done. They contained information regarding people’s likes and dislikes in relation to food and daily routine. People who used the service were given appropriate information and support regarding their care or treatment. Information regarding personal preferences of the people who used the service was readily available to staff. We saw information boards in the bedrooms which detailed peoples preferred names, their usual choice of drink and their preferred bedtime. One of the people who used the service told us that they "Get up at a time that suits me" another said that they "Decide what they do". This demonstrated that the people who used the service were able to make choices.