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Inspection report

Date of Inspection: 9, 12, 17, 19 July 2013
Date of Publication: 17 August 2013
Inspection Report published 17 August 2013 PDF | 87.6 KB

Overview

Inspection carried out on 9, 12, 17, 19 July 2013

During a routine inspection

We visited the agency on the 9th and 19th July 2013 and we also spoke to people using the agency, relatives and staff on 12th and 17th July 2013. We looked at outcomes 2, 4, 11, 12 and 16 and found that the agency was compliant with these outcomes.

People using the service told us they were satisfied with the support they received from the agency. Assessment of people’s needs was thorough with focus on their individual circumstances and immediate to long term needs.

Care plans emphasised people’s right to self-determine their care and how their care was delivered by the agency so they lived their lives as independently as possible within their community.

Peoples' capacity to make their wishes known was recorded and appropriate communication methods used.

The right of people to take informed risks had been acknowledged and risk assessments ensured a balance of safety and choice.

People said they were visited by the providers’ representatives and were consulted all the time about the service they received.

People had access to an effective complaints system provided in a format that met with their needs.