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Garland House Requires improvement

We are carrying out a review of quality at Garland House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 6 June 2012
Date of Publication: 9 July 2012
Inspection Report published 9 July 2012 PDF


Inspection carried out on 6 June 2012

During a routine inspection

We spoke individually with nine people who lived at the home. We also used some other methods to gain information about what it was like to live there. We spoke with people visiting the home, spoke with staff, read records including care plans, and observed people during the day.

The people using the service told us they were given choices about their daily routines such as when to get up and go to bed, what to eat and what to do each day. They said staff respected their choices. One person told us they had chosen to have breakfast in bed that day and another that they had got up later than usual as they felt tired. They said staff understood that sometimes they liked to change their usual routines.

People told us that staff were kind and caring and when they needed assistance with anything, staff responded quickly during the day and at night.

People said they were happy with their rooms and said that that their rooms were always kept clean. They said the rest of the home was always kept clean and tidy.

People told us that they liked the meals at the home and there was enough choice. They said that if they did not like a meal there was always an alternative and that staff understood their likes and dislikes and made options available for them.

Some of the comments people living at the home made were,

� The food is good and the place is kept clean�

�The food is excellent, remarkably good�

�I chose the home as this one had the right atmosphere, people were chatting to each other and seemed happy�

�They really look after you well �

� The carers are absolutely marvellous but they can be short at weekends�

�The caring is 100%�

� I manage my own medicines and they just check it is all there�