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Garland House Requires improvement

We are carrying out a review of quality at Garland House. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 25 April 2013
Date of Publication: 18 May 2013
Inspection Report published 18 May 2013 PDF

Overview

Inspection carried out on 25 April 2013

During a routine inspection

At the time of our inspection there were 19 people using the service. People told us that they were happy with their care, staff treated them with respect and that their privacy and dignity were maintained. We were told that the staff made sure that people's healthcare needs were responded to and appropriately met, and that staff had a good understanding of people's individual care and support needs. Care records were detailed, contained people's support plans and preferred routines throughout the day and staff were observed to follow these in practice. Risks to people's safety and welfare had been assessed and minimised as far as possible and kept under review. A visiting relative told us that they had never had any concerns, that they were welcomed as a visitor to the service and that "the family are very happy with the home".

All the people we spoke to expressed their satisfaction with the service and the level of support provided, and did not raise any concerns about the quality of care. They also said that they would go the manager or staff if they needed to raise a concern and would feel comfortable in doing so.

Many comments we received were complimentary of the service. One person said "the care is really extraordinary, they think of everything" and another stated that they were "well looked after" and "treated with respect". Another person commented how the staff "get to know people and what they like".