Archived: Park House

People were treated with respect and they were encouraged to be as independent as possible. For example we saw one person helping with the evening meal and another person told us that they always made their bed. People's care, health and welfare needs were being met and they were receiving a safe service. One relative told us 'yes she is safe there and there are enough staff.' A person who used the service said 'the staff are nice, they look after me.' The necessary checks were carried out to ensure that staff were suitable to work with vulnerable adults.

The provider also managed the service and had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people who used the service and others. For example we saw that fire alarms were tested regularly and that services such as gas and electricity supplies were checked to ensure that they were safe.

We found that there were sufficient staff on duty to meet people's needs. A member of staff said 'two is enough staff to meet people's needs.'

People had confidence that if they were not happy about anything the manager would address this. A person who uses the service said 'if I was not happy I would tell the boss.' One relative said 'I can get hold of the manager at any time. I have her mobile and her home numbers.' People were protected from the risks of unsafe or inappropriate care because accurate and appropriate records were maintained.