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Archived: Copper Beech Care Home

Reports


Inspection carried out on 21 November 2012

During an inspection to make sure that the improvements required had been made

We spoke to people using the services but their feedback did not relate to the outcomes we reviewed to check that the warning notice requirements had been met.

Inspection carried out on 24 October 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences.

We spoke to the relatives of three people, who told us they were involved with the care and treatment needs of their relatives. Relatives said that staff were kind and helpful. One relative discussed concerns about the number of agency staff that were used and how this could impact on care. Two relatives told us that the food had “really improved” with the new chef.

Inspection carried out on 27 March 2012

During an inspection to make sure that the improvements required had been made

People told us they had enjoyed their lunch that day. One person told us they had chosen to rest in their room after lunch, this was seen to have taken place. However, one individual spoken with told us they wanted a cup of coffee but had been given tea.

Inspection carried out on 28 July 2011

During an inspection to make sure that the improvements required had been made

People using this service were not able to comment due to their dementia type illness. We spoke with two visitors to the home who were pleased with the care, treatment and support their relatives were receiving. They told us the home kept them informed of any changes in their relative’s care. When they visited the home they found the staff to be welcoming and supportive. They told us that they had visited during mealtimes and that the food was always well presented and people always seemed to enjoy the food they were eating. During visits to the home the visitors had found their relative’s bedrooms to be clean and tidy, that the home was kept in a satisfactory state of decoration and repair.

Inspection carried out on 17 May 2011

During a routine inspection

It was not possible to interview many of the people who live in the home due to their dementia type illness and they were not able to engage with the process.

We spoke to one person using the service, who told us that she was happy with the care she received, that she enjoyed her food, liked and felt comfortable in her bedroom.

We spoke to 2 visitors who told us they had not been involved or consented to care, treatment and support for their relatives. They said that generally they were happy with the care, food and comfort of the home.

Reports under our old system of regulation (including those from before CQC was created)