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Inspection report

Date of Inspection: 24 October 2012
Date of Publication: 27 November 2012
Inspection Report published 27 November 2012 PDF

Overview

Inspection carried out on 24 October 2012

During a routine inspection

We used a number of different methods to help us understand the experiences of people using the service, because the people using the service had complex needs which meant they were not able to tell us their experiences.

We spoke to the relatives of three people, who told us they were involved with the care and treatment needs of their relatives. Relatives said that staff were kind and helpful. One relative discussed concerns about the number of agency staff that were used and how this could impact on care. Two relatives told us that the food had �really improved� with the new chef.