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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 25 September 2013
Inspection Report published 25 September 2013 PDF | 75.54 KB

Overview

Inspection carried out on 13 August 2013

During a routine inspection

Most of the people who lived in this home were unable to communicate verbally.

As we watched and listened we saw the staff were very attentive towards them. We saw that the staff always considered their privacy and treated them with respect.. We saw that staff talked with them as they provided their support.

Staff told us that they felt able to raise any issues with the manager or senior staff should they have any concerns. Staff talked about how the needed to act to keep people safe from harm. Staff told us about the training that the home had arranged for them to attend so that they would recognise abuse and how to report it.

We saw staff were always available when people needed help.

The provider had developed a system whereby they can monitor how well the home is meeting the needs of the people who live there.