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Inspection report

Date of Inspection: 27 December 2012
Date of Publication: 15 January 2013
Inspection Report published 15 January 2013 PDF | 84.44 KB

Overview

Inspection carried out on 27 December 2012

During a routine inspection

We observed staff interaction with seven people who used the service as people were unable to tell us their views. We looked at two people’s care records and a variety of records about other people. We spoke with four staff and the manager, looked at records about staff and the running of the home.

The atmosphere was friendly. People made choices about food and activities offerred by staff skilled in people's communication methods. Dignity was respected. Staff worked well as a team to respond sensitively to people’s moods and kept people safe in the home and grounds.

Care reviews were regularly held with families and the home worked with other professionals to carry out best interest treatment decisions. Most people had health checks. Everyone had regular exercise and stimulation. People had their prescribed medicines, which were suitably stored and accessible when needed.

Gender needs were well met and there was opportunity to attend religious festivals. The manager told us of steps they would take to improve the way best interest care decisions were made and recorded to fully comply with mental capacity law and to respect people’s rights to independent advocacy.

New staff had been recruited, trained and were flexibly deployed. People had care from consistent staff and had more opportunity at this inspection for activities with individual support. There were systems to respond to and learn from incidents and complaints should they arise.