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Archived: Advantage Healthcare - Colchester

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Inspection report

Date of Inspection: 13 January 2014
Date of Publication: 21 January 2014
Inspection Report published 21 January 2014 PDF | 75.29 KB

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 January 2014, talked with carers and / or family members and talked with staff. We reviewed information given to us by the provider.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on. We saw performance feedback forms which had been completed by people who used the service. These provided feedback on how well the nursing and care staff understood people’s needs, provided the services they wanted and listened to their concerns. The feedback formed part of the management team's one-to-one supervision undertaken with staff members to support good practice and to identify training needs and improvement actions. They showed a high level of satisfaction with the service. We spoke with several people who used the service and they confirmed that the staff asked them if they were satisfied with the care. They told us that they felt confident that staff would make changes if they raised issues.

We also saw that the provider carried out spot checks including observations of practice. There were systems to monitor the service provided and make sure that the high standards were maintained. We saw annual quality review reports by representatives of the company, assessing the service against the standards required by the relevant regulations. We saw computer systems which monitored performance including staff training and reviews of plans. Areas needing attention were flagged up. There were reports of audits within the branch covering aspects of health and safety. Where shortfalls had been identified these had been put right as soon as possible. We therefore saw that there were systems in place for the management team to monitor the quality of service delivery to people using the service.

The organisation had an electronic database for recording rotas, information about staff and care plans. These systems recorded training needs and alerted the manager to any training that was going out of date and needed to be refreshed. This system also monitored whether people had the appropriate professional registration and whether Disclosure and Barring checks needed to be updated in line with the company's policies and procedures.

The manager told us that all incidents, complaints and safeguarding concerns had to be recorded on the database. Once this had been done the system was monitored from a central office and the manager was alerted to remain within timescales for responding and concluding responses to complaints and investigations.